City Water Services

Water for the City of Loveland is pumped from the ground at the well field at Betty Ray. There are three wells at that location — each of which is capable of producing 1,300 gallons per minute (GPM). Each well is approximately 85 feet deep and taps into a natural aquifer. These wells are capable of producing more than 5 million gallons of groundwater a day. The water is treated on site with chlorine and fluoride before it is pumped to consumers. The City of Loveland has emergency interconnections with the Greater Cincinnati Water Works, Western Water, and Clermont County.

Besides providing quality drinking water, the Public Works Department, under the direction of the Public Works Director, is trained to respond to a variety of inquiries and emergencies. Because they can be reached by telephone, radio, or pager 24 hours a day, their response is prompt. Residents have been assisted in locating and stopping leaks, and in understanding everything from their water bills to complex water quality issues and regulations. Publics Works also has assisted in handling downed trees and making recommendations for private storm drain issues.

PFAS Testing

Amid reports of Polyfluoroalkyl Substances (PFAS) levels in numerous Greater Cincinnati water systems, the City of Loveland reminds its water customers that our water remains safe for consumption and satisfies all current state and federal Environmental Protection Agency standards

Read More about PFAS

Water Main Replacement Fee 

A monthly Water Main Replacement (WMR) Fee will be added to all City of Loveland water accounts, beginning with the January 2023 billing. The money will be specifically earmarked to establish a long-term water main replacement program for the city.

Fact Sheet: Water Main Replacement Fee (Beginning January 2023)

Simple Ways to Save Water

1. Be Smart When Irrigating Your Lawn or Landscape

  • Set sprinklers to water lawns and gardens only – not the street or sidewalks.
  • Use a cistern or rain barrel to capture and save stormwater for irrigation.
  • Water the lawn or garden during the coolest part of the day.

2. Use Appliances Wisely

  • Run the dishwasher or washing machines only for full loads.
  • Scrape, rather than rinse, dishes before loading them into the dishwasher.

3. Don’t Flush Your Money Down the Drain

  • A leaky toilet can waste 200 gallons of water per day. Check you toilet for leaks by adding food coloring to the tank. If the toilet is leaking, color will appear in the bowl within 15 minutes. If there is color in your toilet, flush as soon as the test is completed so as to not stain your bowl.
  • When replacing your toilet, look for high efficiency models that use less than 1.3 gallons per flush.

4. Conserve Around the House

  • Reduce the duration of showers. An extra 10 minutes in the shower can use 55 gallons of water.
  • Turn off the faucet when brushing your teeth.

5. Stop Those Leaks

  • Repair dripping faucets and showers. If your faucet is dripping at the rate of one drop per second, you can expect to waste 2,700 gallons of water per year!

6. Update Your Water Softener

  • If it’s time to buy a new water softener, consider investing in a next generation water softener. These machines only cycle when needed, rather than on a fixed schedule. This often reduces the water used per month.