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1. What is energy aggregation?

Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively prices energy from a retail generation supplier certified by the Public Utilities Commission of Ohio (PUCO).

2. How is my community able to choose a certified generation supplier on my behalf?

Residents voted to authorize the community to contract for energy supply for both electric and natural gas on their behalf.

3. What do I need to do if I want to be included in governmental aggregation?

You do not need to do anything to receive the terms and conditions offered under this program. You may choose to remain in the aggregation group and begin receiving the new rate by simply not returning the opt-out form.

4. If I join my community’s governmental aggregation program, who will deliver my power, read my meter, bill me, and respond to emergencies, such as power outages?

Your electric and natural gas utility (Duke Energy) will be responsible for the delivery of power to your home or business. Since Duke Energy still owns the wires and poles that deliver power to you, it will continue to read your meter and restore power after an outage. Duke Energy will continue to provide billing and payment services to you as well.

5. What does “opt out” mean?

“Opt out” means that you can decide not to participate in your community’s governmental aggregation program. By returning the opt out form, which is included in the mailings, by the opt out deadline you will not be enrolled as a customer. You will remain with Duke Energy.

6. What happens if I do not send in the opt out form?

If you do not return the opt out form by the opt out deadline, you will be included in your community’s governmental aggregation program.

7. Can I opt out of the program at a later date?

Yes, you may leave the aggregation program at any time and no early termination fee will be applied.

8. What are my energy supply choices if I decide to opt out?

You can remain with your current utility, which will continue to supply your generation as it always has, or you can shop for an alternative generation supplier.

9. Why did I receive a letter that asks me to opt-in?

Because all residents of a community may not be automatically eligible for the opt out aggregation program because they have already contracted with an alternative generation supplier, those residents would not receive an opt-out letter. Instead, those residents may receive an “opt-in” letter, also known as an endorsement letter, which lets the resident know that the City is beginning an aggregation program and they have the ability to join during this period of time. All such notices include the disclaimer that the resident should contact their current alternative supplier to determine the terms and conditions, and if they would incur an early termination fee for switching to a new supplier.

10. Are all residents of the community automatically eligible for the opt out aggregation program?

No. In order to be included you must purchase your energy directly from the utility company; in other words, if you have already contracted with an alternative generation supplier, you may not be eligible. You must also be current on your utility bill payments. PIPP customers also do not qualify.

11. Can I enroll even if I currently purchase my electric and/or natural gas from another supplier?

Yes, however, your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information.

12. What are the benefits of energy aggregation?

Energy aggregation has proven to reduce electric and/or natural gas rates for many communities in Ohio, including nearby Indian Hill and Symmes Township. The savings are achieved by negotiating a lower rate for energy than what an average utility account holder would otherwise pay without energy aggregation.

13. What does energy aggregation cost the City?

There are no direct costs associated with the running of an energy aggregation program for the City. The chief cost to the City is staff time dedicated to fielding questions from residents about the program.

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1. I heard that I might not live in the City of Loveland even though my address says “Loveland.” Is that true?

Yes. The "Loveland" on your mail refers to the 45140 zip code used by the United States Postal Service. This boundary does not relate to the municipal corporation limits. The City of Loveland is approximately 5 square miles with 12,000 residents. The 45140 "Loveland" zip code is approximately 45 square miles with 53,000 residents.
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2. How many officers work for the police department?

The Loveland police department has 16 full time officers including the chief, captain, 3 sergeants, school resource officer, and 10 road patrol officers. We also employ 5 part time officers that supplement our road patrol. The officers are assisted by a record's administrator, clerk of mayor's court, and a part time administrative assistant.

3. I heard that the Loveland police will check on my house while I am on vacation. Is that true?

Yes. If you are planning to be away from your home please call our dispatch at 513-677-7000 and arrange a “vacation watch.” Loveland officers will check on your house while you are gone.

4. Where are you located and when are you open?

The Loveland police station is located at 126 South Lebanon Road. Our business hours are 8:00 a.m. to 4:00 p.m. Monday through Friday. Officers are on patrol 24 hours a day, 7 days a week.

5. I saw a Loveland police sport utility vehicle in my neighborhood. Aren’t those expensive?

No. Police agencies in Ohio do not pay retail price for vehicles. They are placed in a statewide bid sheet at reduced prices. Based on the reduced statewide purchase price, operating cost, operational life, and resale value, the Chevrolet Tahoe is actually less expensive to operate than the Ford Crown Victoria (sedan).

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1. My trash cart is broken, how can I get a replacement?

Call the Loveland Utilities department at 513-707-1442 if you feel your trash cart needs to be replaced.  We will notify Rumpke to have it inspected for repair or replacement at their discretion.  Please note that Rumpke will not replace a trash cart due to odor.

2. Who do I call if I have a large item for trash pick-up?

Call Rumpke at 513-851-5176, ext. 3633

3. Who do I call to order a recycle bin?

Call Rumpke at 513-851-0122, ext. 5176

4. Who do I call to order an additional trash cart?

Call Rumpke at 513-851-0122, ext. 3633.  Note that the City of Loveland provides one trash cart per residence.  If you want additional carts, you will have to order/rent them through Rumpke directly.

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1. How do weekends and holidays affect my utility billing due date?

Utility bills are due the 15th of the month.  If the 15th of the month falls on a weekend the due date will be the following Monday. If the 15th falls on a holiday which city offices are closed, your utility bill is due the following business day.

2. What are my payment options?

a)  Mail your check with the tear-off portion of your bill in the envelope provided to our lockbox

b)  Pay be credit/debit card online at www.lovelandoh.gov (convenience fee applies)

c) Set-up direct deduction (ACH) from your checking or savings account.  Contact the Utilities Department for information or download the form at www.lovelandoh.gov

d)  Pay in person at City Hall by Cash, Check, Money Order, Credit/Debit Card (convenience fee applies). Hours are Monday-Friday, 8:00 am - 4:30 pm.  There is a drive-up window open during these hours.  We also have a Night Deposit box where you can leave payments after hours (cash is accepted, but not recommended).

Please Note: We cannot accept payment over the phone

3. Is my water meter read every month?

No, meters are read bi-monthly and we estimate usage on alternate months, based on a percentage of your average usage.

4. Why do I have a minimum bill every month even if I do not use any water or the house is vacant?

See document for Minimum Billing Explained.

5. Who is responsible for the repair to the water lines coming into my house?

The City maintains the water lines from the street to the meter.  Homeowners are responsible for the lines from the meter to the house.

6. What is the hardness of Loveland water?

20 grains/gallon

7. What is the water pressure at my home?

Average pressure is 75 psi, but vary based on your location.