Water

City Water Services

Water for the City of Loveland is pumped from the ground at the well field at Betty Ray. There are three wells at that location — each of which is capable of producing 1,300 gallons per minute (GPM). Each well is approximately 85 feet deep and taps into a natural aquifer. These wells are capable of producing more than 5 million gallons of groundwater a day. The water is treated on site with chlorine and fluoride before it is pumped to consumers. The City of Loveland has emergency interconnections with the Greater Cincinnati Water Works, Western Water, and Clermont County.

Besides providing quality drinking water, the Public Works Department, under the direction of the Public Works Director, is trained to respond to a variety of inquiries and emergencies. Because they can be reached by telephone, radio, or pager 24 hours a day, their response is prompt. Residents have been assisted in locating and stopping leaks, and in understanding everything from their water bills to complex water quality issues and regulations. Publics Works also has assisted in handling downed trees and making recommendations for private storm drain issues.

PFAS Updates

Amid reports of Polyfluoroalkyl Substances (PFAS) levels in numerous Greater Cincinnati water systems, the City of Loveland reminds its water customers that our water satisfies all current state and federal Environmental Protection Agency standards. 

Please view our PFAS & Drinking Water page for more information. 

Critical Users

Critical Users need a continuous supply of consumable water in order to maintain life and/or public health. Healthcare facilities, schools, and residents using at-home life support systems or kidney dialysis machines are examples of customers who qualify for “Critical” status. If you believe you are a Critical User, please fill out an application to be added to our water emergency plan. Questions? Contact City Hall at (513) 707-1451.

Business Application
Residential Application

Water Main Replacement Fee

Since January 2023, a monthly Water Main Replacement (WMR) Fee is on all City of Loveland water accounts. The money is specifically earmarked to establish a long-term water main replacement program for the city.

Fact Sheet: Water Main Replacement Fee (Beginning January 2023)