If I join my community’s governmental aggregation program, who will deliver my power, read my meter, bill me, and respond to emergencies, such as power outages?

Your electric and natural gas utility (Duke Energy) will be responsible for the delivery of power to your home or business. Since Duke Energy still owns the wires and poles that deliver power to you, it will continue to read your meter and restore power after an outage. Duke Energy will continue to provide billing and payment services to you as well.

Show All Answers

1. What is energy aggregation?
2. How is my community able to choose a certified generation supplier on my behalf?
3. What do I need to do if I want to be included in governmental aggregation?
4. If I join my community’s governmental aggregation program, who will deliver my power, read my meter, bill me, and respond to emergencies, such as power outages?
5. What does “opt out” mean?
6. What happens if I do not send in the opt out form?
7. Can I opt out of the program at a later date?
8. What are my energy supply choices if I decide to opt out?
9. Why did I receive a letter that asks me to opt-in?
10. Are all residents of the community automatically eligible for the opt out aggregation program?
11. Can I enroll even if I currently purchase my electric and/or natural gas from another supplier?
12. What are the benefits of energy aggregation?
13. What does energy aggregation cost the City?